GENERAL VENUE INFO
- ANIMALS - SERVICE
- CAMERA POLICY
- CANCELLATION POLICY
- GUEST CONDUCT
- SCALPING TICKETS
UPON ENTRY: Only Bags that are clear plastic or vinyl and do not exceed 12″ x 6″ x12″ or 1 Gallon Clear Plastic Freezer Bag (ZipLock bag or similar) and Small Clutch bag not large than 4.5″ x 6.5″. All items will be searched upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle or discard them into the appropriate trash receptacles at the entry gates.
Amphitheater’s policy is consistent with the ADA’s, and defines that a “service animal” is limited to a dog that is individually trained to do work or perform tasks for an individual with a disability. Under the ADA, “comfort,” “therapy,” or “emotional support animals” do not meet the definition of a service animal.
SUBJECT TO CHANGE – The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.
Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a show cancellation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.
Any guest that is violating venue policy or law will be ejected from the facility at the sole discretion of Management.
In the event of an emergency while on site- Amphitheater has trained paramedics to assist with any medical issues. First Aid is located on the west side of the venue near the concessions building, but any staff member with a radio can dispatch First Aid to the location needed. Orlando Police are on site during events as well, in the event additional assistance is needed. Orlando Amphitheater works closely with the City of Orlando to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days.
Guests are expected to behave respectfully and in accordance with venue policy and state laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction (see above Ejection policy). If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement.
Scalping or reselling tickets is strictly prohibited. Any guest caught selling tickets on or around the venue will be processed accordingly.
Re-Entry is not permitted at Orlando Amphitheater. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket. *If you are ejected from the venue due to a policy violation there will be no re-entry allowed.
Orlando Amphitheater is a NON-SMOKING facility. Guests wishing to smoke will need to exit through designated gate during event.
Strollers are not permitted at Orlando Amphitheater due to there being no where for them to be stored. They tend to also become a tripping hazard to other guests.
Videotaping is never permitted during events. Please see event specific information related to audio recording as some artists do allow audio recording.
All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our Facebook page – www.facebook.com/orlandoamphitheater An event may be delayed, postponed, or canceled depending on the severity of the weather expected.
WHAT YOU CAN BRING
The following items are permissible to bring into the venue. Subject to change per show
Only Bags that are clear plastic or vinyl and do not exceed 12″ x 6″ x12″ or 1 Gallon Clear Plastic Freezer Bag (ZipLock bag or similar) and Small Clutch bag not large than 4.5″ x 6.5″. All subject to search.
Cell phones are permitted in the venue
Drinking Water – Must be a factory-sealed bottle and allowed 1 Bottle that is up to (1) Gallon Max Bottle size per person.
Small snack food items in clear
Ziploc bags (nothing that requires utensils or has bones)
Low Back Lawn Chairs (seat bottom lower than 9″ off the ground – measured from the front of the seat) When approved by show. Festivals may Restrict the entry of chairs. Check Facebook for show info.
Sunscreen and bug spray in non aerosol cans
Blankets and tarps – no larger than 10′ x 10′
The following items are not permissible to bring into the venue.
Backpacks/Bags except permissible sizes/small personal bags or clear bags.
Firearms or weapons of any kind, including mace
Large chairs (seat higher than 9″ off the ground – measured from the front of the seat.)
Beverages other than water – no soda, alcohol, juice or energy drinks
Electronics other than cell phones including but not limited to: laptops, iPads, Kindles, video games, etc.
No Coolers/Hard coolers or coolers on wheels/No Outside Food
Baseballs, footballs, tennis balls, etc
Low back, low seat lawn chairs are allowed at Amphitheater. Lawn chairs with a seat higher than 9″ off the ground (measured from the front of the seat) are NOT permitted. Please note: lawn chairs may be prohibited at certain events upon artist request.
All sponsorship inquiries should be directed to our office- please call 407-295-3247 and ask to speak with someone in the sponsorship department. Any handouts or presence onsite needs to be cleared with venue sponsorship. EVEN WHEN PROMOTER APPROVES venue has right to deny. If you do not have permission to be onsite you will be escorted off the property immediately.
Accessible Parking is located on-site. PARKING off property is park at your own risk.